Description
Intradiem stands out as the only contact center automation solution that significantly enhances efficiency while simultaneously boosting agent engagement and the customer experience. Our advanced technology functions as an automated manager for contact center agents, utilizing real-time rules triggered by actual service level conditions. This results in increased productivity and a highly measurable return on investment, often achieving a 2x payback in the first year and a 3-5x return in subsequent years. With over 1 billion automated actions executed annually, we have saved our customers more than $140 million in the past two years while enriching agent engagement and enhancing the overall experience for customers.
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